VITESSE WORLDWIDE  ·  AI-Powered Operations & Call Center Transformation — Proposal Companion Part of the Proposal Package
Live Prototype · Dispatch Module

24-Hour Window Watcher — Vitesse Dispatch AI

The AI watches the dispatch sheet so no reservation crosses into the last 24 hours unassigned.
Prototype with simulated SantaCruz-style data and a transparent scoring engine. The AI first finds and alerts (Assist mode), then can assign automatically (Autonomous mode). Advance the clock to watch trips age into the window.
8:00 AM
Tuesday
Mode
Autonomous auto-assigns at ≥70% confidence; below that it escalates (override anytime with the Assign button).
0
Watching
0
Flagged
0
Auto-assigned
0
Missed (24h)

Dispatch Sheet

Click any flagged trip to see the AI's ranked driver recommendations and scoring breakdown.

Assigned On watch (>24h out) Entering 24h window — unassigned Critical (<6h) — unassigned

AI Activity Log

Every action the AI takes, with its reasoning — timestamped.

About this prototype: Single self-contained HTML file — no server, no install, no internet required. Data is simulated; the scoring engine (driver proximity, vehicle class, skill match, availability window, historical reliability) is transparent and viewable on every recommendation. In production this layer reads live from SantaCruz via API and the recommendations can be driven by a fine-tuned model — the architecture is built to swap in real data and an LLM without changing the interface.